***Porter Brook Will be closed this bank Holiday Monday (25th May)***
Coronavirus – Tool kit and updates
We would like to thank everyone for following the advice of the government by Isolating where necessary and ensuring the safety of yourself and others. This has positive benefits for the NHS as a whole and ensures that for as long as we can the care and services we offer can continue.
That being said, Isolation can have its own challenges and we would like to offer as much help as we can – directly and through our network. Below is information that many will find helpful during this time and links to services you are encouraged to use.
What we did:
Closed the doors to the public – This action was taken a few weeks ago to limit the potential infection that people coming to the surgery may bring. Don’t worry though there are still staff inside! We are now working to a telephone only consultation system where if you contact us you will be dealt with firstly over the phone and if the Dr decides that it is important you are seen you may be invited to a face to face appointment.
Online appointment booking – we have temporarily stopped online bookings so our staff can safely triage patients before they come to the practice. For your and our safety we will need to speak to you first before an appointment is made.
Telephone and video consultations – We have started to roll out video consultations so when you are at home you can still speak to someone face-to-face. If the Doctor feels it is appropriate they will suggest a video consultation.
Prescriptions – Even though we are closed to the public walking in, we are still working as hard as we can. This means that you can still order your prescriptions and get the medication you need during this time. You are advised to call the Prescription Order Line on 0114 372 3000 to order your prescription. PLEASE BE ADVISED: We are asking patients not to over order medication during this time and that the Prescription Order Line may be busy when you call.
Non COVID medical problems – We are still here to help you with any new or ongoing conditions or problems, not just COVID related problems. If you feel you need to speak to a Doctor or that we can help you please do not hesitate to call us on 0114 263 6100.
COVID-19 Support – We’re Here for You
It is understandable that during times like this, people may be feeling afraid, worried, anxious, and overwhelmed. Our Social Prescriber can help you with finding the support you need, whether that be ensuring you have your groceries, linking-up to mutual support groups, or building your mental health. You can self-refer directly by emailing our Social Prescribing service at: email@example.com. Tel: 07707053892. Office hours Mon-Fri, 9-5pm.
Coronavirus Useful links
If you need to apply for a Coronavirus Test Click here
If you need an Isolation note to give to your employer please follow this link
If you need help or information on universal Credit please follow this link
If you need to register as extremely vulnerable please follow this link
For the NHS 111 website please follow this link
If you need some more help with coping during Isolation have a look at these fantastic resources!
Helpful tips for Ramadan
The Worry Time technique
Taking a break
Setting goals to get you through
Thinking about Self-Compassion
Taking care of yourself
Managing your mood
How to manage any anxiety surrounding COVID19
Helpful advice on Eating Disorders
welcome to Porter Brook Medical Centre
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
Care Quality Commission (CQC) Inspection Report
Please click on the following link to see our full CQC Inspection Report
We are required, by The Care Quality Commission, to declare a 'Statement of Purpose'. You can read it here.
Student Health at SHU
Students of Sheffield Hallam University, please visit our Student Health at SHU Website here
Named Accountable GP for all Patients
A new Government scheme now requires every patient to be allocated a Named GP who is responsible for patients’ overall care at the practice. The allocation of a Named GP for ALL Patients has now been completed. If you would like to find out which GP you have been allocated, please enquire the next time you are in the surgery.
As a patient, you will still be able to book an appointment with any GP at the surgery. You also have the right to request a change to your allocated GP if you have a preferred choice GP. The practice will make reasonable efforts to accommodate this request.
Online Services Information
GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:
- book or cancel appointments online
- renew or order repeat prescriptions online
- view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results
You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices
How to sign-up
For more information, please contact reception or next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence) and something with your address on like a bank statement but not a gas or electric bill. If you don’t have these, please talk to us and we will help you sign-up
Online Services - How To Videos
We have created 4 simple how to videos for using your online services to login, book & cancel appointments and order repeat medications. We hope you find them useful.
How to Login to Your Online Services Account - How to Book an Appointment
How to Cancel an Appointment - How to Order Repeat Medication
(Site updated 18/05/2020)