GDPR

GDPR puts a greater onus on us to ensure that patients fully understand our policy for sharing health related information and your rights within this process. It is therefore important for us to reiterate to patients that the sharing of medical information is only provided in order to better improve your care. We will not share your medical information with any third party provider of care should you not wish us to do so.

Please see below for further information and links to documents that inform you of how we manage your data and the processes our staff work to. Every employee of the NHS has legal responsibility to treat patients records in the strictest confidence and access to your records are fully auditable.

We also believe it important that patient have full confidence in our working processes, so if you have any concerns about GDPR and what this for you, please contact the Practice Manager.

PORTER BROOK MEDICAL CENTRE & STUDENT HEALTH AT SHU - PRIVACY NOTICE

Your Information, Your Rights

Our Privacy Notice explains why we collect information about you and how that information may be used to deliver your personal care and manage the local health and social care system.

The notice reflects:

What information we collect about you
How and why we use that information
How we retain your information and keep it secure
Who we share your information with and why we do this

The notice also explains your rights in relation to consent to use your information, the right to control who can see your data and how to seek advice and support if you feel that your information has not been used appropriately.

A full copy of the Privacy Notice is available from Reception or via the link below

Porter Brook Medical Centre & Student Health at SHU - Privacy Notice

Porter Brook Medical Centre & Student Health at SHU - Children's Privacy Notice

Porter Brook Medical Centre - Governance Framework

Please find below a copy of the Practice's Governance Framework document.

Porter Brook Governance Framework 2018-20

What is meant by Health Record?

Wherever you visit an NHS service a record is created for you. This means medical information about you can be held in various places, including your GP practice, any hospital where you’ve had treatment, your dentist practice, and so on.

A health record (sometime referred to as medical record) should contain all the clinical information about the care you received. This is important so every health professional involved at different stages of your care has access to your medical history such as allergies, operations or tests. Based on this information, the health professional can make judgements about your care going forward. Find out more about different types of records.

Your health records should include everything to do with your care including x-rays or discharge notes. The data in your records can include:

treatments received or ongoing
information about allergies
your medicines
any reactions to medications in the past
any known long-term conditions, such as diabetes or asthma
medical test results such as blood tests, allergy tests and other screenings
any lifestyle information that may be clinically relevant, such smoking, alcohol or weight
personal data, such as your age, name and address
consultation notes, which your doctor takes during an appointment
hospital admission records, including the reason you were admitted to hospital
hospital discharge records, which will include the results of treatment and whether any follow-up appointments or care are required
X-rays
photographs and image slides, such as those produced by a magnetic resonance imaging (MRI) or computerised tomography (CT) scanner

Find out how long medical records are kept for.

Types of Health Record

What is a Summary Care Record?

The SCR is an electronic record of important patient information, created from GP medical records. It can be seen and used by authorised staff in other areas of the health and care system involved in the patient's direct care.

There are 2 variations of SCR records:

The SCR Core record holds important information about;

current medication
allergies and details of any previous bad reactions to medicines
the name, address, date of birth and NHS number of the patient

SCR with additional information (SCR AI) incorporates individual coded items and associated free text and will include:

Significant medical history (past and present)
Reason for medication
Anticipatory care information (such as information about the management of long term conditions)
Communication preferences (as per the SCCI1605 national dataset - formerly ISB-1605) Including the Accessible Information Standard
End of life care information (as per the SCCI1580 national dataset - formerly ISB-1580)
Immunisations

The SCR is created automatically through clinical systems in GP practices and uploaded to the Spine. It will then be updated automatically. Additional information can be added, with express patient consent, by the GP.

Benefits

SCRs with additional information offer the opportunity to:

Increase patient safety by providing timely access to information such as significant diagnoses
Empower patients and increase satisfaction as patients can make their preferences known
Empower health professionals by providing consistent, accurate, accessible information
Increase efficiency and effectiveness through more integrated care and reduced time/effort

(source: http://systems.digital.nhs.uk/scr/additional)

SCR records, whether core or additional, are updated in real time – therefore clinicians and health care providers have the ability to view the latest clinical information from a patient, dependant on patient consent and appropriate access levels.

You can choose to opt out of having a Summary Care Record at any time. In that case, you need to let your GP practice know by filling in an opt-out form (PDF, 245.9kb). If you are unsure if you have already opted out you should talk to the staff at your GP practice. If you change your mind again simply ask your GP to create a new Summary Care Record for you.

What is meant by an Integrated Digital Record?

On a local level some Clinical Commissioning Groups (CCGs) have started to integrate patients’ health and social care records to improve the overall care they provide in their area and to ensure more joined up care is given to patients. This is called Integrated Digital records.

NHS Sheffield is currently in the process of moving towards an Integrated Health and Social Care Medical Record. Under a new law (Health & Social Care - Safety & Quality 2015 Act) we as practices now have a ‘Duty to share’ patient information. Patients still have the right to opt out of record sharing. If you wish to opt out of the local sharing program, please contact you practice and they can make the necessary changes to your medical record.

For more information about this local initiative please click on the following link :

Local Patient Record Sharing Initiative

Below is also a link to the NHS Sheffield (CCG) website which may provide more information

http://www.sheffieldccg.nhs.uk/about-us/looking-after-your-information.htm

Sharing Data from your Record Across the NHS - National Data Opt Out

The NHS wants to make sure you are your family have the best care now and in the future. Your health and adult social care information supports your individual care. It also helps us to research, plan and improves health and care services in England.

When health records are used in this way, your personal details are not given to the people who are carrying out the research. Only the relevant clinical data is given, for example the number of people who were admitted to hospital every year due to a heart attack.

Unless you have chosen to opt out, your confidential patient information can be used for research and planning. This online service allows you to make or change your decision at any time.

For more information go to the following website : https://www.nhs.uk/your-nhs-data-matters/ or download the following patient information leaflet.

National Data Opt Out - Patient Information Leaflet

If you then wish to opt out, go to this website and select start now : https://www.nhs.uk/your-nhs-data-matters/manage-your-choice/

Confidentiality

There are strict laws and regulations to ensure your health records are kept confidential and can only be accessed by health professionals directly involved in your care. There are a number of different laws that relate to health records. The two most important laws are:

Data Protection Act (1998)
Human Rights Ac t (1998)

Under the terms of the Data Protection Act (1998), organisations such as the NHS must ensure that any personal information it gathers in the course of its work is:

only used for the stated purpose of gathering the information (which in this case would be to ensure that you receive a good standard of healthcare)
kept secure

It is a criminal offence to breach the Data Protection Act (1998) and doing so can result in imprisonment.

The Human Rights Act (1998) also states that everyone has the right to have their private life respected. This includes the right to keep your health records confidential.

Clinics & Services

Nursing Services

Our nurses have all done extra training and are able to offer a wide range of services to patients, including the following:

Acute Illness

Treatment of acute illnesses, such as earache, sore throats, coughs, sticky eyes, hay fever, cystitis and urine infections, stomach pains, diarrhoea and vomiting, back pain, skin rashes etc.

Treatment of Minor Injuries

Such as cuts, insect bites and sprains.

Management of Long Term Conditions

Such as asthma, diabetes, high blood pressure and heart disease.

Sexual Health Advice

Such as contraception (including emergency contraception), sexual health screening and smear tests.

Clinics

Antenatal Clinic

Appointments can be made to see a midwife on Tuesdays (9:00 am - 12:30 pm) and Wednesdays (9:00 am - 16:00 pm). Please contact reception to book an appointment.

Asthma Care

Patients with asthma can be seen by appointment at any time during the nurses’ surgery hours. We aim to review every patient with asthma each year.

Baby Clinic

Baby clinic is held on Tuesday afternoons. Appointments can be made between 13:30 and 14:50 to see the health visitor, nurse or doctor.

Counselling

The counselling service we provide at Porter Brook is limited and can only be accessed after discussion with a doctor. We may recommend that you see the primary care mental health worker allocated to the practice. We often recommend some of the excellent voluntary counselling services:

MIND 0114 258 4489

Share Psychotherapy Agency 0114 273 0200

Relate (relationship counselling) 0300 100 1234

Cruse (bereavement counselling) 0870 167 1677

Shipshape 0114 2500222

For the students of Sheffield Hallam University a counselling service is provided by the University. Students can make their own appointments at the counselling reception or by phoning 0114 225 2136. For more information see the SHU site at: www.shu.ac.uk/services/sas/counselling/

Diabetes

Patients with diabetes are invited for regular reviews. If you are a SHU student with diabetes, we would like to see you annually, even if your diabetes is managed in your home town.

Drug Problems

We can offer help to people whose lives are affected by street drugs such as cannabis and heroin. We work closely with other rehabilitation services in the city.

Eating Disorders

If you have any problems with an eating disorder, please ask a doctor or nurse to refer you to our Eating Disorder Clinic. You can be seen at either site by a nurse with additional training and experience in this area.

Other services which you might find helpful include South Yorkshire Eating Disorders Association (SYEDA) www.syeda.org.uk/ and Biteback which is a support service for University students who are affected by eating disorders.

Biteback is run by Syeda and offers free support, information and a safe and confidential space to share your experiences. Group sessions or one to one support are both available. Ring or Text Biteback on 0114 272 8822, 07722269855 via their website www.bite-back.org.uk/

Health Promotion

The promotion of a healthy lifestyle has an increasing role in the care we provide for our patients. We provide advice and support for people who want to give up smoking. We will advise you about how much alcohol you drink, healthier eating and the importance of exercise.

Minor Surgery

Minor surgery is available by appointment for removing moles, sebaceous cysts, warts and so on after an assessment by a doctor or nurse.

Occupational Health

An occupational health worker visits the practice twice a month. You can make an appointment to see him. He can discuss any aspect of your work that you think may be affecting your health.

Physiotherapy

To access Physiotherapy services, you will require a referral by a GP.

Travel Advice

The practice offers an advice and vaccination service for travellers. It is important when you are planning to travel abroad that you make an appointment with the nurse six to eight weeks before you travel wherever possible. Porter Brook Medical Centre can give the vaccination against yellow fever. See the above tab for more information.

Useful Website for Patients

Sheffield Samaritans - https://www.samaritans.org/branches/sheffield-samaritans

Rethink - Help & Support for people affected by Mental Illness - https://www.rethink.org/

Mind - How to Cope with Student Life - https://www.mind.org.uk/information-support/tips-for-everyday-living/student-life/#.W46blyRKhhG

Sexual Health

Contraception

If you need contraception, we are happy to discuss the options available and help you choose the best method for you. We provide a full range of contraceptive services from pills, injections, implants and coils.

To find out more about the different methods of contraception go to

www.fpa.org.uk

or try

https://www.contraceptionchoices.org/

Chinese Contraception Information

Please see the attached contraception poster for our Chinese patients.

Chinese Contraception Information

Emergency Contraception

The emergency contraceptive pill is available if you have had unprotected sex or your chosen method of contraception fails. You can take it up to 72 hours after having unprotected sex but it is most effective if you take it in the first 24 hours after having sex. Please ask the receptionist for an emergency appointment. We will always see you if we know it is for emergency contraception. Alternatively, you can ask to speak to a doctor or nurse by telephone as in many cases we can prescribe this without needing a face to face consultation.

At the weekends the emergency contraceptive pill is available from the NHS Walk in Centre, located at The Royal Hallamshire Hospital, open 8am to 8pm. No appointment is needed. You can also phone the surgery telephone number which will put you through to the Sheffield GP Collaborative and a doctor will phone you back.

If more than 72 hours but less than 5 days have elapsed since the episode of unprotected sex then an emergency coil can be fitted either at the Practice or at the Sheffield Sexual Health Service.

Tel : 0114 226 8888.

Condom Distribution Scheme

We offer all patients a pack of 20 condoms every month free of charge. To register for the scheme and receive your first pack, please complete a form at Reception. No appointment is necessary unless you want to see the nurse for advice.

Sexually Transmitted Diseases

Our nurses and doctors are able to offer advice, confidential testing and treatment for all sexually transmitted diseases.

To find out more about these click on:

www.patient.co.uk/showdoc/27001148/

Chlamydia Screening

We offer free do-it-yourself test kits to all patients under 25. These kits are available at reception. No appointment is necessary unless you want to see the nurse for advice.

Cervical Smear

It is recommended that women between the ages of 24 and 49 have a cervical smear every 3 years and between the ages of 50 and 64 every 5 years. Sheffield Health Authority will send you a reminder when your smear is due. You can make an appointment for this with one of our nurses at any time, except Friday afternoons. Smear results may take four to six weeks and will come to you by post.

Teen Page

Did you know that, if you are 14 or over, you can attend appointments at the surgery on your own or with a friend or parent if you prefer? We can offer help with:

Acne
Relationships
Exam stress
Low mood
Heavy/painful periods
Weight management
Bullying
Sexual health
Contraception
Teaching about self checks for cancer
Travel health / vaccinations

And lots more!!

All information shared will be dealt with in confidence unless we think you, or another person is at risk of harm, in which case we will tell you why we need to share the information and who we will share it with.

We are open until 18:00 on Mon, Tues, Wed and Fri, and on Saturday mornings. Please just contact the surgery on 0114 263 6100 to make an appointment with a nurse or doctor; you may be asked what the appointment is for—this will help staff allocate the right person to see you, but you won’t have to tell them if you don’t want to.

You may find the following websites helpful:

www.nhs.uk/livewell/teengirls - general health and lifestyle advice for girls

www.nhs.uk/livewell/teenboys - general health and lifestyle advice for boys

www.asksid.net – local information (where to go, things to do, who you can talk to)

www.shine4u.org – information and support for weight loss

www.syeda.org.uk – information and support about eating disorders

www.rcpsych.ac.uk – mental health information for all/young people

Non-NHS Services

Some services provided are not covered under our contract with the NHS and therefore attract charges. Examples include the following:

Medicals for pre-employment, sports and driving requirements (HGV, PSV etc.)
Insurance claim forms
Prescriptions for taking medication abroad
Private sick notes
Vaccination certificates

The fees charged are based on the British Medical Association (BMA) suggested scales and our reception staff will be happy to advise you about them along with appointment availability.

Porter Brook Medical Centre's Carers Section

Definitions

A carer is someone who, without payment, provides help and support to a partner, child, relative, friend or neighbour who could not manage without their help. This could be due to age, physical or mental illness, addiction or disability

A young carer is a child or young person under the age of 18 who looks after somebody who has an illness, disability or is affected by mental ill-health or substance misuse. Young carers are particularly vulnerable as they often take on practice and/or emotional caring responsibilities that would normally be expected of an adult.

Caring Responsibilities

The tasks undertaken by carers can be vary according to the nature of the illness or disability and the level and frequency of the need for care. Carers may do some or all of the following:

Practical tasks e.g. cooking, housework, shopping
Physical care e.g. lifting, assisting with mobility, providing physiotherapy
Personal care e.g. dressing, washing, helping with toileting need
Managing the household budget, collecting prescriptions
Administering medications and medical devices
"Parenting" younger siblings
Providing emotional support
Interpreting, due to a hearing or speech impediment or because English is not the first language

Helpful Information for Carers

Practical Guide to Healthy Caring

Quick Links